VILNIUS CAR RENTAL REVIEWS

The service was excellent. The lady who attended to us explained all the rental and car usage details patiently and thoroughly. She was both pleasing to look at and very kind!

The service was pretty good. They just followed the procedure to sell insurance. The car was relatively new, having run 30,000 kilometers. However, we encountered a bit of trouble when returning the car at Tallinn. The parking lot at Tallinn Airport requires a card for entry, which we couldn't find among the documents and items provided during the rental. The staff didn't mention it when we rented the car, and there were no staff in the parking lot. We had to go to the rental counter at the airport to find someone to resolve the issue.

I got damaged car without prior notification. Poor customer service during drop off. Help line didn’t pick up phone when I called them several times.

The pickup and replacement process was relatively fast.

Very poor, excessive charges

1) The staff at the pickup location (Vilnius) were very unfriendly and behaved poorly! 2) Poor car condition: The exterior had cracks and three scratches when we picked it up. The car was dirty inside and out. 3) When I requested a receipt for the late pickup fee, the staff refused.

Minor scratches are generally not a concern.

The airport staff had a very good attitude.

They unjustly charged a deposit. Both the rental company and I spent a long time communicating multiple times before they finally provided the so-called damage charge proof.

Friendly check-in staff. Offered deals relevant to me. Great service. Thanks

Satisfied

I've never seen such a terrible car rental company! When I returned the car, they inspected it and told me everything was fine. After I left, they randomly charged me! They found an insignificant scratch nobody would notice and charged me 720 euros for it! I even left my email on the contract, but instead of sending me an email, they sent it to Zuzuche. And Zuzuche didn't even check such an important email! I only found out about the charge after it had been processed! It's impossible to get my money back now! I got completely scammed this time! If you're considering renting from this company, think twice. You might be the next one to get scammed!

There were scratches before, but they acknowledged it when I returned the car.