The car was quite new and in excellent condition. The check-in process was short and efficient. Check-out was at a hotel in Tallinn, after-hours. The receptionist let us into the hotel parking, we filed the forms and dropped them in a box with the key. That's it.
About QEEQ:10.0/10
Booking was easy and insurance conditions were given clearly.
Customer Service clarified our questions regarding the check-out process.
“The car hire experience was good but had some surprises”
About Europcar:8.0/10
Returning the car was complicated. Although I was asked to call 30 mins before returning the car as there may not be staff at the counter, no one picked up the phone. I called several times and proceeded to the return point anyway as my return time was looming. There I had to wait nearly an hour for staff to show up. They also have a lack of economical cars at the location.
La voiture a fonctionné sans problème. C'est maintenant l'agence Avis-Budget de Vilnius qui tente de nous arnaquer.
Nous avons loué la voiture à l’aéroport de Vilnius pour 2 semaines, le 28 juillet 2019, pour la rendre à Tallinn, le 11 août.
Nous l'avons ramenée le 11 août à l'aéroport, en parfait état, et le plein fait à la station service, à l'entrée de l'aéroport de Tallinn.
Sur le parking, la cabine du réceptionniste était fermée. Nous avons donc dû laisser la voiture sur le parking, et nous rendre au guichet dans l'aéroport : la personne présente au guichet nous a dit que son collègue était parti manger !
Mais elle n'a pas voulu venir faire d'état des lieux avec nous, car elle était seule au guichet.
Elle nous a dit que nous pouvions partir, et que tout allait bien !!!!
Deux jours après, nous recevons par mail, deux factures de Avis-Budget Vilnius, nous disant que la voiture est accidentée, rayée des 2 côtés, et nous facturant un plein d'essence, soit 2 factures pour un montant de 800 € !!!! Comme par hasard, la caution est de 900 € !
Il est évident que l'affaire ne va pas en rester là !!!
Nous sommes TRES MECONTENTS de ce service.
The counter staff let us wait when we first arrived and took no notice of us until they were done with whatever else they were doing. On drop off they were barely communicative with no thank you all for renting from them.
The vehicle model didn't match the booking (got a KIA), and the car was handed over at the roadside instead of at the store. I didn't receive any notification, and it took me an hour to contact the rental company. The overall experience was poor. When returning the car, I was charged an unreasonable amount for fuel because I didn’t fill up the tank.
The car had just over 20,000 kilometers, its condition was acceptable, and the features were decent. Overall, it was okay, but try not to arrive too early.
“The car size upgrade I was offered by EasyRentCars.com was not provided at the Car Rental place.”
About GREEN MOTION:9.7/10
I waited for an extremely long time at the counter till the car rental guy contacted EasyRentCars.com support and figured out the situation with mismatched car sizes
“Great, but make sure you have a Visa or Mastercard CREDIT card with you”
About GREEN MOTION:9.7/10
The car was excellent. My main issue is with the terms of Green Motion that insisted that I cover the deposit with a credit card, excluding Amex. A debit card was not accepted. It was lucky that my wife has a credit card.
Service was average. The main issue is the requirement for an IDP; a standard Chinese driver's license with a translated copy is not accepted—not at all! This was not mentioned on the rental platform! Even though we purchased insurance online, they didn't recognize it. Moreover, they didn't accept the Chinese driver's license, and we had to pay nearly 100 euros extra per day for additional insurance to get the car!
“great car, great service. the best thing you dont need to worry about washing the car before drop of”
About Budget:9.3/10
the pick up was a bit stressful as the office moved across the street and it's not comfortable to get the car when you have luggages. otherwise great service, car and the best thing that you dont need to worry about washing the car before drop off.
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