CASABLANCA CAR RENTAL REVIEWS

The engine wouldn't start in Marrakesh, and changing cars was troublesome.

Casablanca is the only location, so if the car breaks down, you have to drive a long way back, which is inconvenient.

Accueil excellent, personnels très sympathique, service parfait ! Je ne peux que recommander les services et prestations de la société de location de voitures Sovoy ! Un grand remerciement ! Philippe

Le service est courtois et respectueux et le personnelle est agréable, j"étais un peu déçu car jai fait un retour a 23h et demandé le service de raccompagnement chez moi, mais ils ont refuse après me l avoir promis au moment du pick up, je devais cherché un taxi ou me débrouiller a 23h du soir a Casablanca

When we were booking the car, we saw this rental company's rating was very poor! Many people reported that the car they received was not as good as the one they booked, and they would find unreasonable faults to withhold the deposit. However, because their rental price was slightly lower, we still chose them. To avoid unjustified charges, we specifically added full insurance costing over 3000 RMB when we arrived at the store! We were assured that any issues with the car would not be our responsibility and would not impact our deposit! However, while in Fes, some people tried to extort money from us and damaged the car when we refused! Now the car rental company refuses to return any of our deposit, claiming there was damage to the car! If we have to be responsible for car damage, what was the point of paying for the full insurance? Also, we booked a Volvo XC60 but were given another car instead! This is very unfair and frustrating! Plus, the overall quality of people in Morocco is extremely poor. I strongly advise everyone not to be tempted by lower prices and choose this rental company. You get what you pay for!

I've always used this company for overseas rentals, but the deposit of over ten thousand RMB is a bit much.

Unfortunately, it was a really bad experience in all respects. At first, I waited two hours to receive the requested car. When I came to the counter, the employee told me that the car was not available right now and would come soon without expressing any apology about that . After waiting for an hour, he informed me that the car had arrived. Upon checking the car, I found that it was manual not automatic, as I requested in the reservation! I refused to receive it for this reason, and he told me that another car would arrive soon. After another hour, an automatic Prado arrived finally, but in a disgusting condition. The smell of dust fills the car from the inside, I can clearly see the dust in the narrow places, the outside of the car has traces of itching on all sides, after a 7 hour flight and airport procedures for 2 hours and waiting for another 2 hours with kids at the miserable rental office I had to accept this buggy. That's not all, 4 days after receiving the car, a tactful employee from the office in Casablanca contacted me telling me that the papers of car I received would expire in two days, and I should be handed over another car! I do not know how this car was delivered to me, but I did not mind because the replacement car, as he told me, will arrive at my place of residence in Marrakech, and it will be new, and I am the first user of it, and it has already been. After two days, another impolite employee contacted me from the company's office in Marrakesh, asking to send the location of my residence via WhatsApp to send the car, and I shared location as requested. After several hours, he called back to inform me that the site is not clear and that the driver does not have internet access to reach the site and asks me to speak with a local resident in the area to know the address! When I refused his request, he informed me in a clear threatening tone replacement car was new, if I did not forward the call to someone, he would not be sent to the car!

Pretty good overall, no hidden fees. Initially, they couldn't find my order, which took some time, but it was successfully resolved later.

Average

Service was good, but be cautious of small tricks.

Good Service!

Good Service!

Said, a very friendly and polite guy, was waiting for us with a sign at the exit of the airport. The Dacia Sandero was spacious and I was positively impressed by the engine!which is powerful and has a very good fuel consumption (900km petrol per tank). Said whatsapped me to arrange drop off time and location at casablanca terminal 1. I shared my live location thus the drop off went smooth and fast (5min). All in all Right Cars is highly recommended. The car was really good and the service outstanding!

As usual perfect

The car exceeded my expectations since it was brand new with 29Km only. The counter staff were very professional & helpful. The whole process & paper work took about 10min.

It's my second experience with QEEQ & it's been amazing so far. I will always use the App.

Very satisfied

The company's procedures are straightforward and efficient. The staff are highly effective and provide clear and honest information. Their service attitude is excellent. They made finding the store easy by picking us up right at the airport exit, which was very thoughtful. The car handover process was thorough, and we were very satisfied with their service. Highly recommend this company to our friends!

Sovoy car rental company is inefficient; had to wait for an hour.

Located in the airport, easy pickup

Standard service, no hidden charges, no random fees

the company didn't arrange the car for pick up at booked location. The location show on google map is incorrect and the staff who responsible for answering the phone incapable of English. The car then relocated from airport branch which is an hour away and totally wasted me 2 hour for pickup. The car came EMPTY tank and I mean real EMPTY. I fill the tank for almost 37 litres which is the size of the tank. Horrible experience

Good!