EVENES CAR RENTAL REVIEWS

They start too late! It was a Sunday, and the airport rental office still had no one by 11 AM. Even by 12 PM, there was no one. If I hadn't accidentally left my DSLR in the car and called, I wouldn't have gotten the guy to come out (he said he lived far away and had to drive for half an hour…).

Despite confirming no violations, an additional 700 NOK was charged! No clear response from the rental company so far!

The car was good, hybrid, fuel-efficient. A full tank can go 600 kilometers.

I booked a car one month in advance, but they downgraded it without notifying me. My Touareg was changed to a RAV4 and they did not refund the price difference. The staff member at the Lofoten branch, a black guy, had a very bad attitude. Even though I clearly saw other keys for similar cars, he lied and said there were no other cars available. Two suggestions: 1. Just book a Toyota RAV4 directly, as 80% of the cars here are Toyotas, which are fairly new and all 4x4. 2. Avoid using third-party platforms like Trip.com; book directly with the rental company online to have opportunities for complaints and negative feedback. Otherwise, if you use platforms like QEEQ, you have no recourse for complaints.

El cotxe que alquilamos era un passat suficiente para los 4 y las maletas. Pero nos dieron un volvo v60 AwDd3 segun ellos mucho mejor. pero resulto mas estrecho i pequeño de dimensiones que el passat

Muy bien

Satisfied

At our flight arrival Hertz was the only rental car booth closed. All the other rental cars were opened. we tried to deal with the Hertz "auto-pickup" box and it was a mess. Hopefully a Hertz agent showed up after 15 mn and we were able to make the papers. But we lost 45 mn in the process with a lot of stress (we thought at some point that we would have to deal with this "auto-pickup" box)... especially when you see that all other customers from other rental cars companies were treated the correct way. So a really bad experience with Hertz. On the positive side, the car was nice.

really good.

It was just okay. You can see a small window as soon as you pick up your luggage at the airport.

Efficient and quick

Unjustified charges!

Hertz by Eva might not have onsite staff. Recommend contacting them via email beforehand.

Pros: Quick pick-up process. Cons: Too self-service, a bit confusing. They gave us a Peugeot 208. For drop-off, you just hand in the key and they don't inspect the car immediately, saying they will check it later in the evening and notify you of any issues. But what if something happens in between? How can we appeal? When calling customer service, they tersely told us to follow the process, take photos of the entire car, windows, and undercarriage. How am I supposed to photograph the undercarriage properly? There can be blind spots and reflections when taking photos, making it impossible to cover everything. In this regard, both Avis and the rental platform are lacking.

The self-service pickup machine does not support Chinese driver's licenses and requires remote manual assistance. It took two hours to get in touch with someone.

No waiting