TENERIFE CAR RENTAL REVIEWS

1. When picking up the car, we were asked to buy insurance which cost three times the rental price (190 Euros). After discussing with the rental company, we decided not to purchase it. 2. They insisted on charging an extra 1 Euro per day to upgrade to an i20, otherwise, they kept saying that the original car we booked was poor and prone to issues. 3. We had to pay an additional 24 Euros for a 'fuel service' that was reportedly pre-booked.

The service was quite satisfactory.

When I arrived at the car rental company, they gave me a Volkswagen Polo instead of the Ford I originally booked. I let it slide, but after taking the car out, I realized there was no radio. I quickly parked and asked about it, and they said there are a lot of thieves here who would break in to steal the radio. I was a bit confused. The CDs I brought couldn't be played, which was a bit disappointing. It got worse when I saw cars from the same company and other rental companies at the hotel the next day, and nearly all of them had radios! It totally felt like a lie, and I was very upset. I won't rent from this company again.

The queue was quite long, and the two-door Mini I reserved was not available; instead, I was given a Volkswagen Golf. They claimed it was an upgrade, but as a solo traveler, driving a four-door car with a longer body made parking in narrow European streets particularly difficult. Also, I had already selected and paid for full insurance online, but when I arrived at the store, they pushed an additional 90-euro insurance to ensure I felt safe driving away with the car. Furthermore, it is customary to receive a full tank of fuel when picking up the car and return it with a full tank. However, they charged a 90-euro fuel fee, stating that the fuel cost would be refunded based on the amount consumed upon return. After refilling the tank and returning the car, I expected the 90 euros to be refunded but only received 78 dollars back. The difference of over 20 dollars was labeled as a fuel management fee. When I complained, they gave this explanation, which seemed unreasonable. Based on this online reservation experience, I concluded that renting for 4 days was supposed to cost 660 yuan (4 days rental with full insurance) according to the online plan, but the actual cost was 660 yuan plus 90 euros for additional insurance and over 20 dollars for the fuel management fee, totaling over 1500 yuan. Next time, I'd prefer to go to the airport and compare the value-for-money options of different brands' stores before renting a car.

The staff was very friendly and helpful. However, you need to call the rental company upon arrival at the airport for a pickup. It would be better if this information was available in advance.

Very good, convenient, and satisfactory.