The attitude was mediocre, the deposit was directly charged, and the refund took a long time. I had to contact customer service to get it refunded. When it snowed, I asked to change to snow tires, but they said there were no automatic cars available.
We bought full insurance directly at the store because if there's an issue, it's easier to handle locally. If you buy it on QEEQ, it's through a third-party platform and the local store won't handle it. The staff at the store spoke decent English.
This was the worst car rental experience I’ve had abroad. First, the car pickup was outside the airport, and the rental service notification stated there would be an airport shuttle. However, upon arrival, there was no one there. After contacting the rental service, we waited nearly an hour for the shuttle. Second, we had purchased full insurance through the rental service, but the rental company didn’t acknowledge it and demanded a deposit of 350 euros and an additional 90 euros for their insurance. We refused to buy the insurance, but they insisted that our card couldn’t process the transaction, even though the card was functioning normally every day and had worked fine at another car rental just days earlier. We offered to pay in euros cash, but they refused to accept it, repeatedly emphasizing that paying 90 euros for their insurance would waive the deposit requirement. Left with no choice, we paid the fee, wasting 2.5 hours of our trip. Then came the climax: on a steep uphill road in Cappadocia, the car’s engine alarm went off, smoke started coming out, and the system indicated the engine was overheating and needed to cool down. We were left with no choice but to coast in neutral to a flat area and park. After contacting the rental service to request a replacement car and adding the car rental company on WhatsApp, they shockingly claimed this was normal, refused to provide a replacement, and didn’t give any explanation either. We had no option but to wait around 4 hours. When we restarted the car, there was a burnt smell, but we managed to drive it back to the hotel. Considering the car’s condition, we had to shorten our itinerary for the next day, resulting in cutting out nearly one-third of our planned activities in Cappadocia.
Arrived in Kaiserslautern on the second day, and the weather forecast predicted snow. The staff promptly reminded us to add snow tires, which cost €5 per day.
At Kayseri Airport, there were many rental car companies picking up customers, but this Nissa rental company completely forgot about me. Their phone was unreachable, and to make things worse, their location was incorrect!
At Kayseri Airport, many rental car companies have representatives picking up clients, but the staff from Nissa Car Rental completely forgot about me. Their phone was unreachable, and to make matters worse, the location they provided was incorrect!
The car had over 50,000 kilometers on it, but the condition was excellent. All four tires were new. Pickup and dropoff were smooth, and any questions were easily addressed with the help of translation software.
Overall, the car was in good condition and fairly fuel-efficient. Picking up and returning the car was relatively easy, although the procedures for vehicle pickup were not completed in advance, and the extra amount of gasoline added when returning the car was not refunded.
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