BRISTOL CAR RENTAL REVIEWS

Great car - modern and clean, drove well.

See above - love the price job feature!

Simple, efficace et sans mauvaise surprise

Got given a Skoda Octavia which was OK. The counter staff however, were brusque to the point of being rude, we got told off like school children for a small amount of dirt on the floor carpets. Also, this branch of Budget charged us £100 for an additional driver when another Budget branch in Bristol did not charge my brother in law any extra fee for an additional driver for his rental for this same trip. Overall, I will not book with this branch of Budget again.

All good

All good

Very easy transaction and the car was good. I must point out one aspect of customer service which was under par. After my returning my car I was instructed to enter the Ford people carrier. A couple got in the very back seats but we had difficulty in unfolding the seat for me. The driver just stayed in his driving seat unwilling to help. Eventually he got out and assisted. He then got back into his seat without closing my sliding door, which I had trouble closing. I eventually managed to close this. I think this driver needs some customer service training!

Very well

Yes, it took long to get to GM as they didn't pickup the phone. We ended up calling through airport info desk. It worked then. Then at GM we had to wait in line...not too bad but yes it took that much time (like 45 min-1 hour)

The price drop protector actually works. It is great.

was supposed to be charged £86.37 on pick up was charged£183

Picking up was easy and walked me through the car but paid extra for zero excess

All good no problem at all

Very helpful, the usual add on’s with insurance, my mistake in not noticing there was a mileage restriction but fortunately we were not traveling that far and didn’t exceed it. Car was great

I did it all on line which was very easy

The car was perfect, the only real gripe I would have was, we returned the car early in the morning. We drove to the drop off, but there was no personnel at that time in the morning. But not having returned a car at Bristol at that time, we had no idea that we just drop the key in the box. But there was no instruction to that effect on the rental agreement or on the Europcar booth. Other than that it was all very good

Price drop protector did not work in this instance, however it did on my next rental. But the "Best price guarantee" does look as if it has been honoured, just waiting for it to be credited to my account. All in all very happy with the process

It was very quick and easy. Great service. Great price and we got a new car. Overall very pleased!

It Could be the registration, they have allready our registration.......

Unprofessional location which resembled a garden shed in an allotment. Makeshift parking area. Really bad first inpressions which put me on high alert as if it were a scam. I assume a very poor franchisee.

Excellent

The fact that you have not updated your website concerning the new location of Alamo/Enterprise made me lose a lot of time, energy and patience. Would you kindly take the time to indicate the new car rental location at Bristol airport so that other customers do not get caught out by your out-of-date indications.

Happy with car, counter staff very helpful and overall experience very good.

Booking platform not too difficult to use so no issues.

Counter staff were friendly and efficient. Car was clean and ready to go.

No problems. Smooth process between the app and europecar.

Disappointed to receive a bill for a crack to the windscreen. Horrified to find they have charged nearly £700.

All worked well.

friendly and efficient staff

Super service, excellent staff. Will definitely be using them again.

Booking platform is great, first time I've used it and it worked very well.

Super helpful and informative. No messing around. Very friendly staff.