GUILDFORD CAR RENTAL REVIEWS

Overall, everything was satisfactory, but the car was not the A4 Avant I wanted to try, and it had some minor flaws, which was disappointing.

All staff excellent at the pick up and drop off. Not the ideal location so it takes time to get the cars to from time to time, but they were more than happy to quickly arrange.

Upgraded at Hertz, absolutely delightful gentlemen at Guildford who went above and beyond to explain car and return process which was after hours on a Sunday. Really delightful.

Easy to use albeit more expensive than if I had gone directly to Hertz in the UK.

Sold me top up insurance rip off! Double the price as I didn't do it online.. Car not ready.. Not comfortable car. Radio Really bad. Fiat pinto Not that great....

Good wheels

The lady at the front desk gave me a parking card after completing the paperwork, but the card didn't work to exit the parking lot. I tried multiple times, but it was useless. When I went back to find her, she was gone, the door was locked, and her phone was unreachable. There were no staff in the parking lot, which was underground. I was trapped for an hour and a half and couldn't get out. Finally, I found a machine, but it was broken too. After pressing a button, someone spoke, and two ladies also needed to pay. Eventually, I followed them to pay the fee, which was £43.5. Customers should not be charged for parking fees before picking up the car. It’s not just about the money, it was a nightmarish experience and very frustrating.

We picked up and dropped off the car at different locations. At the pick-up site in central London, there was only one staff member present, and there were some language barriers. Additionally, the staff was unfamiliar with the car's navigation system, which led to us getting lost. At the airport drop-off, the staff were highly professional, warm, and patient, which moved us deeply. Their work ethic was commendable. We will definitely rent from this company again next time.

CAR BOOKED NOT AVAILABLE CAR RECIEVED HAD SLOW PUNCTURE ZERO CUSTOMER SERVICE

Very friendly staff, though I haven't driven many other cars and would have valued the offer of a quick overview of the car (eg how to open the fuel cap!) The car was exactly as ordered and very easy to drive.

Price Drop Protector saved me a few pennies - and gave me peace of mind. I loved the option to cancel up to the last hour - though I didn't need it.

Nice car, a small 4 door would have been better for storage and access to our luggage, but I possibly made a mistake in that regard as thought we booked a 4 door.

Easy to use once in UK. Couldn't get the booking completed from Australia