The representative followed the rules strictly and did not try to upsell anything. I had prepaid for a full tank of gas through QEEQ (so I didn't need to return the car with a full tank). The agent was unaware of this and insisted on a full tank return, and seemed annoyed when I asked further questions. After confirming with QEEQ that everything was fine, the representative went to the back office and made me wait for a while. Eventually, another person came out to handle the transaction.
When I arrived at the store, the staff was on the phone. After waiting for five minutes, the staff hung up and processed my rental. They asked me to wait for 5-10 minutes to get the car. However, I waited for 15 minutes and still didn't get the car.
When I arrived, they glanced at my order and immediately said there were no cars available due to overbooking. After a lengthy discussion, I insisted they input my order number into the system so I could confirm it on the computer and keep evidence for canceling the order. My original intent wasn't to cancel—I wanted compensation because a confirmed order with no car is unacceptable. After placing this demand, they suddenly offered me a car!
“Good value but discrepancy in selected vehicle between Easyrent and Budget systems.”
About Budget:9.0/10
It seemed to take a long time to move people through the short line, each transaction taking a while. The agent was able to resolve a discrepancy between my reservation/confirmation and what was reflected in the Budget system (full sized vs standard sized vehicle) but it caused a delay.
“Easy to book but make sure to check the car before you leave”
About Alamo:8.0/10
Initial car rented wasn't available so I was provided with a vehicle with much less luggage capacity. Amenities would of outweighed the luggage issue if they worked properly. Monitor for movies on the passenger side rear seat was broken.
About QEEQ:10.0/10
QEEQ.com is very easy to use and booking is quick.
Car rental locations (incl. in-airport & off-airport)
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Car rentals at/near landmarks of Santa Barbara
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Customer Service
Arlene Christopher
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View more >Gloria Louisa
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View more >Jennifer Sapir
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View more >L.Iniguez
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View more >Dislike: Nothing. Everything went smooth sailing.
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View more >Antonio Lancelot
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View more >G.Nelson
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View more >Dislike: distance from counter to vehicle
Mr. Ed
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View more >Athi Srikamon
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View more >Robles
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View more >N.Lopez Sanchez
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View more >Dominic Palmer
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View more >Nick Arthur
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View more >Harlan Law
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View more >Aubrey Holmes
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View more >Susan Gissing
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