EDMONTON CAR RENTAL REVIEWS

Thrifty and Hertz share one employee at the counter. We waited for about ten minutes. The staff tried to sell insurance as usual but it wasn't too annoying.

Very friendly staff, No complaints at all. They were helpful and efficient and got me on my way quickly. I would definitely use this company again.

Great experience, easy to book, easy to understand. Would certainly use again.

Upgraded my cat for free. If they didn't have to clean it. Si we took the free upgrade

Like: I got a free upgrade of my vehicle, smooth pick up/drop off time!

Best price I could find!

The folks were super nice. Got a free upgrade and the check-in/out process was as easy as pie. I'll definitely use them again. Only learned on my return trip that there was a GPS :) Duh! Thanks, folks.

Worked well, cared about my 71-year-old age factor. Kept in touch.

Like: Staff were absolutely fabulous
Dislike: nothing

Like: Car was clean and ready to pick up. Service was awesome !

highly recommend, and continue to use their service, the only complaint I would have is that their deposit is too high

Wasn’t informed about the shuttle being on schedule time so I ended up waiting for half hour and due to long security at the airport I ended up taking a taxi on my own cost!!.And also there is no common area to sit in future situations like this if a customer has to wait for the shuttle very disappointed ☹️

We were upgraded to a 2018 Dodge Durango R/T because we were dropping the car off in Montreal and it had a Quebec license plate. The car was absolutely above and beyond all expectations, and was arguably the perfect car for the trip. The only thing is that because we were only given it due to its Quebec license plate, we kinda felt like we ought to be paid for driving the car all the way back... There was a bit of a line (about 5 parties in front of us) at the pickup counter in Edmonton Airport. The wait was extremely long, but the clerk was very friendly, got us the upgrade, and even gave me a bottle of water for free because the nearby vending machines only took cash and I didn't have any on hand. Overall, while the wait was long in Edmonton, it was quite well worth it. Dropping the car off in Montreal YUL was a bit of a challenge, because while there were signs leading to the rental lots, the turn-off was extremely sudden and also was also forked with a road with a do not enter sign. Because I saw the do not enter sign first, we missed the turn and had to drive through the entire airport parking lot and come back around from the front to go again. Once we got there though, drop-off was extremely fast--to the point where the staff there were even hurrying us up a little. I can't be too harsh on the drop-off's accessibility, though--driving in Montreal made me realize the city's road infrastructure in general has more pressing matters to worry about.

We had very little contact with EasyRentCars at all, because they handled everything without needing any more information from us. They cleared us for driving the car through the US (we opted to go under the Great Lakes rather than over), and it pretty much felt like they weren't even there--which I think is a good thing in our case, because it meant everything went smoothly.

Routes was excellent- will definitely book with them again

Understaffed when we dropped off. One employee was there and had a friend helping her out. If not for her, we might not have made our flight. Also, they only have a minivan for a shuttle, which almost posed a problem being as 3 of us returned our vehicles at the same time.

Price drop did me nothing as far as I know.

Overall good experience, similar to Thrifty in the US. Thrifty lets us choose any car from the same category, but Avis assigns a specific car without the option to choose.

We got upgraded and we were thrilled. Very easy to book and the only reason why it took a while to pick up vehicle was because it was obviously a busy pick up/drop off time.

Very easy to use and a great value

Vey good price.

We wish you had a half day charge for few hours in excess.

Overall good experience, only concern is availability of booked vehicle, I had booked a Toyota Corolla, but only available vehicle was a pick up truck. It worked out OK although gas mileage not great, would like to have confidence for next time, but I will rent again

We arrived at the service counter by a very friendly individual, Tracy. Her knowledge of information about our rental was outstanding. She made this a very pleasant experience. Definitely because of her and our whole experience with Routes, we will be renting through this company again!!

Quick pickup, and the staff's English was good.