CLEVELAND CAR RENTAL REVIEWS

easy pass is a rip off.

Great

Great

I was disappointed because I was charged more than what I was quoted initially ($8 more). I reserved the car for $51 (including all taxes). But at the counter, the attendant said that it is $58. I showed her my reservation. but she could not do anything.

My only issue was neither I nor the clerk could get the Bluetooth to hook up to my phone I've not had trouble with any other car so I'm thinking it's something to do with the actual car.

Like: great people work there

The car's driver seat didn't adjust correctly.

Like: Friendly staff and efficient
Dislike: Would love a GPS

Like: Upgraded to a Ford F-150 at no additional cost.

Like: Very efficient when dropping off. Had an attendant waiting for me. Which was great!
Dislike: Nothing comes to mind..

I could've gotten the Dodge Ram. I was too short getting out of the car. With no running board, I sprained my foot. The car was not that clean and to have only 9900 miles when I picked it up, it was pretty scratched and beat up. All in all, it was only an ok experience.

Small crack in windshield at pick up but no issues beyond that and it didn’t affect the vehicle’s performance.

Arrivo un’ora prima del previsto e al posto del veicolo scelto vogliono darmi una vettura più piccola. Sono irremovibile , tentano di nuovo di convincermi dicendo che avrei dovuto aspettare mezz’ora, poi diventata un’ora. Quando hanno capito che non avrei accettato altro veicolo , puff la macchina compare. La macchina era nuova (Chevrolet Tahoe con 1100 miglia ) , molto soddisfatto, meno del personale al noleggio a Cleveland.

There was some garbage under the drivers seat. And the charging outlet didn’t work half the time.

worst experience for a rental car i have ever had!!!!!! totally ripped off they ended up charging me 150.00 for 2 tolls that were $4 each. sickening!!!!

Yes, it did.

Fabulous service

Did not receive the email receipt of final payment. This has caused great inconvenience as I have been unable to claim reimbursement for the expense. Every other car rental company emails the receipt immediately. Very unhappy.

Returned the car in heavy rain, no shelter, got completely soaked.

Like: Everyone who we dealt with was very friendly, helpful and courteous!

Like: Cleveland is home, I'm biased. Dollar was fine and the price was excellent.
Dislike: Didn't like the delay at drop off and girl had an attitude because we all came at the same time.

Why was I quoted one price and charged another? No one had an answer for me.