CLEVELAND CAR RENTAL REVIEWS

Good car to drive plenty of room it suited our needs

Straight forward booking process everything went smoothly.

The only problem we encountered was payment of tolls. I travelled through a number of states and it appears each state has its own system. I tried online and by phone but being a EU citizen with a non-US registered VISA credit card - there was no easy way to pay tolls. This meant that Dollar billed me twice afterwards with admin fees etc. I discovered after renting there is a toll sensor unit you can get for the windscreen for rental cars but the desk agent at Dollar did not inform me. Not great customer service in this case.

Both pickup and drop-off were very convenient. On the day of return, we refueled the car, and when we arrived at the designated spot, the staff checked the fuel tank, saw it was full, and gave us a receipt showing zero charges. He told us we could leave the car and go. We asked if we needed to go to the counter, and he said no. So we left. Unexpectedly, three weeks later, I saw a $79.95 charge from Thrifty on my credit card with no explanation. Throughout the rental period, we had no traffic incidents and received no traffic tickets. The only possible charge might have been for tolls from Hudson to Cleveland because the car had a Zpass. However, based on my previous experiences of driving in the US, tolls are very cheap and definitely not as high as $79. I've rented from Avis numerous times and never experienced anything like this. Receiving a bill three weeks later is baffling. I've initiated an after-sales service request through the Zoocar platform to see how this can be resolved. Additionally, I advise all Zoocar users not to review immediately after returning the car. Wait a few weeks; otherwise, you might get a strange bill after giving a good review.

The vehicle wasnt ready had to wait 30 minute for it to be cleaned. Got back to town 1 hour away and I noticed the whole back row was missing! I drove another hour back to the rental spot to find out it just needed pulled up! Waste of my time! When I returned it the lady had an attitude!

We arrived to pick up the car about half an hour earlier, and the contract was automatically extended by an extra day.

Average experience. They provided a different car without informing in advance. Service attitude was poor and there was no sense of customer service.

The car was great, although a bit bigger than I expected. Also when I needed to amend the drop off I wasn't able to get any help either online, via the app, or by calling, and the rental desk at the airport was going direct to voicemail.

Initial booking was easy and when I needed to make a change to the pick up time, customer service was very helpful. However, I also needed to amend my drop off time, and QEEQ were not able to help with that.

Very satisfied

Satisfied

The car was absolutely flawless

The car I reserved wasn't available, so they upgraded me for free. Great service and attitude.

We were unable to collect the car on our scheduled day/time because our plane was delayed by 4 hours and the counter staff had finished for the day. Fortunately we were staying 20 minutes away so returned the following day. From there everything went smoothly.

Great people working on the lot and check out.

Extremely satisfied

Good service.

The service was quite good.

Great service, easy pick-up and drop-off, good car condition!

Very satisfied

Efficient and fast service

Very satisfied