Very satisfied

Not great, it claimed there was Chinese service, but there wasn't! The order stated that UnionPay cards were accepted, but it turned out that only Visa cards were. Also, other drivers' credit cards were not allowed, so we couldn't pick up the car. We had to rent another car, which cost over 400 yuan extra! I won't be renting from them again.

Pretty good

We had a minor collision; the other car reversed quickly out of a parking spot and hit my rear side. We called the police and later spent an hour discussing the details with the insurance company. Luckily, with the accident report, we didn't pay anything. It seems American roads have high speeds, so buying comprehensive insurance is definitely worth it for long distances.

Average service, pickup was quite slow.