Overall pretty good, pickup and drop-off were very fast.

At the counter, the staff asked us if we wanted to pay extra to upgrade the vehicle. After we declined, their attitude became very cold, and without our consent, they secretly added a so-called road assistance insurance for $106.80!!! When charged, we asked why, and they said it was a deposit and would be refunded when we returned the car. After picking up the car, we asked customer service and found out it was an added insurance!!! What a scam!!! We will never rent from AVIS again! Liars!!!

Attitude was okay, but the explanation for the model upgrade was unclear, resulting in a significant cost increase.

First time renting a car and the experience was good. I'll definitely choose Avis again in the future.

I was initially greeted by an Asian guy who seemed to be in a bad mood that day and was very rude, so I complained and got someone else who was okay. Everything else was great - the process was simple, no upselling, the car was in good condition, and both picking up and dropping off the car were very convenient.