I was initially greeted by an Asian guy who seemed to be in a bad mood that day and was very rude, so I complained and got someone else who was okay. Everything else was great - the process was simple, no upselling, the car was in good condition, and both picking up and dropping off the car were very convenient.
After driving over 80 miles, I noticed a strange noise from the car. I returned to the pickup point and requested a replacement. The staff quickly provided a note, and I was able to change the car upstairs. Quite satisfied.
I have been charged 435 US dollars outside of my already paid amount for this reservation.
174 were cut as security and 239 have been cut after we dropped it off. This is highly unprofessional and has not even been authorized.
ALSO NO RECEIPT OF THESE DEDUCTIONS HAS BEEN RECEIVED.
Please have this reversed.
About QEEQ:7.0/10
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