Very satisfied, just waiting for the pre-sale fee to be released.

Queued for almost 2 hours to get the car, the experience was terrible.

Satisfied

Poor vehicle maintenance led to a breakdown during the trip. When we called AVIS, they asked us to tow the car to a designated location, but later denied instructing us to do so. There was no replacement of the same type available, so we had to downgrade. They also refused to compensate the difference. The company is careless and dishonest.

The car pickup process was smooth. The staff recommended roadside assistance insurance, which would cover towing costs in case of an accident. I didn't think it was necessary, so I declined. Everything else was fine.