The staff from AVIS was rude when I rented the car. My contract included a GPS, but they didn’t provide it proactively. They also gave me a car with some minor issues. Thankfully, as an experienced renter, I could handle it. However, newcomers might not receive good service.

Very satisfied

Spent a long time finding the car; the handwriting was really difficult to read. Will make sure to ask clearly next time.

Convenient

I'm not satisfied, I had no intention to upgrade.