The staff kept pushing for an upgrade to a better model. When delivering the car, they refused to inspect it with us and just threw the keys at us, saying that since we had full insurance, any damage wouldn't be a problem. After insisting on an inspection, they reluctantly and hastily accompanied us, merely noting that the entire car had damage. Additionally, the staff did not properly review the order details and charged us twice, only refunding the money after further negotiation.
At pickup, the staff tried to charge extra, claiming that the reserved car was unavailable and insisting on an upgrade. Eventually, I had to call the rental company to sort it out, wasting time and energy.
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