SAN ANTONIO CAR RENTAL REVIEWS

No problem I will use Payless again

The people were helpful

easy checkout at counter- upgraded vehicle at counter. had to wait 30 minutes or more for vehicle because none available.

Second time using Fox and very pleased with the service will use again

Good car.... loud breaking noise and no windshield liquid... Staff was excellent though

I arrived at midnight at the airport and there was no sign at counter directing me to the car booth in parking garage. I spent 30 minutes trying to find someone to help and I even tried customer service to no avail. I turned to enterprise who said that there may be someone in the garage booth, once again no sin directing me to it,not to mention the interior of the vehicle panel fell off while I was driving several time I had to take time to fix it. And the vehicle that I upgraded to was tin can sounding while I drove the entire time, I should have just kept the original car I requested. I have been renting for years this was by far the most dissatisfying experience I've had.

Picking up the car was very convenient, and the staff was very enthusiastic. Returning the car at 4 AM was very simple. The car was very new and performed well. Overall, I am very satisfied.

Actually I underestimated, but they were really professional, awesome service. I was really happy about it !

At checkin, the rate became less than what I booked online.

I will be coming back to Fox. There was an issue with my car and the agent corrected the issue.

Counter staff could of been better

Great

Tires seemed to spin out not much traction on wet pavement.

The staff were nice & accommodating & the customer service responded quick but there's just noise of people talking in the background which is disturbing the phone conversation. Fast check out even with the minor damage issue with the car rented.

The Kona was said to be an upgrade at no extra cost. It is a good car, but nowhere near equivalent to the Ford Focus in terms of trunk/luggage space.

Like: Super fast, easy and friendly. Just wish renting cars was cheaper in the US!!! Still, this was the best price I found and they were great.
Dislike: Too expensive.

I changed to another company because the customer service at the pick up point was so horrible and the lines were so long.

The attitude was okay. It's a large rental company with locations everywhere.

I wanted compact but none available after my reservation confirmed compact. I had to pay higher fuel cost for a mini-van which was awful to drive in unknown city traffic.

They charged me a lot for insurance and tank refill.

The staff, and everything was very professionall. I would do it again with Hertz.

The booking process was easy and friendly.

Could choose the car I wanted when I got there out of a range of cars which was fun. Prepaid for fuel which was really handy in returning the car.