Único ponto, foi que deixamos pago os pedágios que ficou em torno de R$300,00, porém não foi usado pois na cidade mesmo não tem pedágio.
O dia que fomos na Vinicola Conha y Toro, tivemos o maior constrangimento, pois a cancela automática não abriu, nas cabines informaram que a tarjeta não era para aquele pedágio, ficamos presos na cancela, sem dinheiro e não aceitava cartão. Fomos mal informados no balcão da Hertz e cobrado um valor que não seria utilizado.
“Prestador de serviço com balcão no aeroporto, porém falta estrutura e na hora da para entrega.”
About United Rent a Car:7.0/10
O carro atendeu a expectativa, porém me foi entregue com o tanque vazio. O tempo de espera foi pequeno para a retirada do veículo, porém no momento da devolução a pessoa responsável por fazer a recepção do veículo não estava presente no local. Tivemos que deixar o carro com um funcionário que me disse que não poderia fazer nada além de receber o carro. Não recebemos nenhum documento de avaliação de veículo na entrega ou na devolução. Estou aguardando para ver se surgirão problemas com esta aluguel.
About QEEQ:8.0/10
Tudo correu bem com a plataforma de reserva e o preço final da reserva ficou muito bom, pensando no tempo e no modelo de carro que pegamos.
“Cheap but painful. Took a day of our holiday to remedy problems.”
About CHILEAN:7.0/10
We waited a long time for the lady to do the paperwork - this should be more automated. The car was clean but old. On the second day, the car wouldn’t start. It was initially hard to get through to Chilean live chat. When I did, customer service was not very sympathetic, even though the problem was with their car. They agreed to send out a jump-start service at our cost - for us to argue later with Chilean. They also agreed to switch the car, once it started - but I had to do a stressful drive across Santiago to their office which was closing imminently. The staff at that office were ultimately helpful. Not a good overall experience.
we had a puncture enroute and getting hold of anyone to help , respond and call back was very difficult and we had to sort it out ourselves. Dont have a problem on a Sunday.
Would not recommend. Disinterested staff. Explained how I had to keep car clean and return with full tank yet they give me a dirty car covered in dents and only 1/4 tank fuel. No assistance with installing car seat (and it’s quality was bad)
There was no counter at the airport. It said there would be a pick-up with a sign at the airport, but I had to call them myself before they came. It was a new domestic Chery SUV.
“Muy recomendable Rousselot para alquilar vehículos en Santiago”
About ROSSELOT:9.0/10
Excelente la proactividad del Sr. Lewis Romero Ortega que pese a no haber recibido oportunamente la actualización de la reserva y no contar con el vehículo que yo había reservado, nos solucionó el problema causado por Easy, entregándome un vehículo de mayor categoría al mismo precio de la reserva.
About QEEQ:8.0/10
No hubo buena coordinación entre Easy y Rosselot respecto al delay por conseguir el mejor precio al llegar a retirar el vehículo en Rosselot no habían recibido la actualización de la reserva.
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