The staff at the counter was very friendly and efficient. She briefly explained the contract terms and mentioned that since we had already purchased full insurance through the rental platform, there was no need to buy additional insurance from the rental company. The car we received was very new, and the parking lot staff pointed out all the existing scratches so we could take pictures. They also explained the fuel type and return process before leaving.
Returning the car was very straightforward. The staff walked around the car, checked the fuel level by starting the engine, and that was it. Around 20 days after returning the car, the pre-authorized deposit was refunded.
The car rental company did a good job overall, but they were dishonest. They initially gave me a very small car that couldn't fit my luggage. I requested a larger vehicle, but they lied and said there were none available. However, after QEEQ customer service intervened, they provided me with a car that met my needs.
This company has hidden numerous high charges beyond the initial order, intentionally overcharging customers. They leverage vehicle deposits and completely refuse to return funds as a form of coercion. Counter and reception staff are frequently absent, requiring calls and extended waiting times. The specified return time is strictly enforced, yet the location for pickup and return is completely incorrect, being several kilometers apart. They exploit fuel policies and strict return times to impose high additional charges on customers.
The staff provided good service, but the explanations and guidance for crossing borders were not very detailed. If you plan to cross borders, it's recommended to ask more questions and confirm the details.
It's best to contact the staff in advance before picking up the car. We arrived at the scheduled time but couldn't find the staff. After calling them, they drove over. The return location is near the old town, and parking was difficult to find. The staff told us to park in front of a restaurant, but we noticed a 'No Parking' sign there at first, so we specifically found another parking spot nearby.
I frequently use Dollar/Thrifty cars in the United States and trusted the company once again for this booking. Initially, I hoped for a Ford Fiesta or similar models like a Polo or Opel. However, I was unexpectedly given an outdated Panda model—fully manual, no backup camera, and without any digital features. Considering the 10-day rental cost close to 6000 in the Balkans, receiving such a car felt somewhat disappointing.
The staff at the rental company were very patient. Even though I returned the car over ten minutes late, they didn't say anything. I was initially worried there might be issues, but the lady assisting with the car return was very kind.
1) Encountered some issues on the road and called for assistance but didn't receive any help. 2) Returned the car just one hour later than the scheduled time, yet in addition to being charged an extra day's rental, a penalty fee was also imposed. I find this charging policy to be very unreasonable.
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View more >2) Returned the car just one hour later than the scheduled time, yet in addition to being charged an extra day's rental, a penalty fee was also imposed. I find this charging policy to be very unreasonable.
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