“Smooth and relaxing experience of renting from Europcar.”
About Europcar:9.0/10
The booked car was not available, so an upgrade was offered and that was excellent.
The customer service at the desk and drop off at Piarco was excellent and efficient.
“Jeremy and Kathy at the Tobago branch were the perfect examples of what customer service should be!”
About Europcar:10.0/10
Jeremy and Kathy at the Tobago branch were the perfect examples of what customer service should be! Jeremy was always pleasant and Kathy was extremely accommodating
The website advertised them to be open until 11:30pm, but when I called in advance to confirm, the man said they now close at 9pm, which was going to be a big problem for me. I got through to the employee on duty, and he said he would wait for me, which he did (until around 10:30), and this is why I graded him as excellent. THEY NEED TO CHANGE THE OFFICE HOURS AT THE WEBSITE OR KEEP THE OFFICE OPEN AS ADVERTISED.
The over the counter staff was extremely kind and helpful, walked through all processes with me in such a timely manner. The guys were the best at the counter.
The counter staff member was very helpful and friendly. The only things I would suggest would be to make sure that renters are fully familiar with the controls. As I hired a 4x4 it took me a while to understand when I was in 4 shell dri e and when I wasn't.
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