The front desk staff were friendly, didn't push extra insurance, and even upgraded my car!

Due to the weakness in English among Chinese people, we often get persuaded into accepting additional services. A moment of inattention and you're trapped. Also, the rental contracts use many abbreviations, making them hard to understand.

At LA airport, this was the worst customer service I’ve ever experienced globally from a car rental company, no exaggeration. The staff insisted I buy extra insurance, and when I refused, they told another employee I was crazy and would definitely get into an accident! They also implied any issue, like a flat tire, was my problem. The car I booked wasn't available, and the substitute had a shaky steering wheel at speeds over 70 miles per hour.

いろいろお勧めしてくれました

使いやすい

Lately Budget car rental is a rip off. I will need a lot of space to write about their crooked dealings of Budget Car rental.