Excellent service

When picking up the car, the staff tried to sell me insurance, which I declined. Then they tried to sell me prepaid full tank gas at a bit over $2.20 per gallon, claiming it was cheaper than the city. I got confused and bought it. In hindsight, it wasn't a great deal. Firstly, the tank capacity is average for that car type, which might be more or less than my actual car's capacity. Secondly, you need to use up the fuel before returning the car, which is hard to gauge, requiring frequent refueling and mileage calculations. It's more convenient to refill near the return spot. The return process was quite fast, though. An inspector checked the car's exterior, issued a return receipt, and it was done in two or three minutes. Overall, it was a good experience.

The store was satisfactory, but Alamo's customer service did not have Chinese-speaking staff in case of an accident. This caused a lot of stress and made communication difficult.

Return process was very quick!

The efficiency at the rental office is not great, and the paperwork takes a bit long. But once it's done, picking up the car is quick, with a dozen cars of the same class to choose from, all in good condition.