The assigned car was a bit old, but everything else was great. The service attitude for both pickup and drop-off was very good.

The queue time was very long, there were no self-service machines, and it took about forty minutes to wait in line. Additionally, I had already chosen and fully paid for insurance on the rental car app, but was asked to add more insurance when picking up the car. They mentioned something about California law, but the Mexican accent was very strong and I didn't fully understand. They charged an additional $25 per day.

Forced vehicle upgrade, pushed additional insurance, added personal accident and roadside assistance insurance, increasing the total insurance fee by $314.4, did not provide rental contract, took over a month to send it, and used someone else's contract to brush me off.

The process was quick, and the car was new.

In the beginning, the customer service staff kept saying that there was no available booked car and tried to ask me to upgrade. After negotiations for a while, I finally got another car in the same class as what I booked. When I picked up the car, the tire pressures were something wrong. But luckily, the on-site staff helped me to fix it.