Like: Efficient pick up from airport to office. Car late model in great condition. Easy, quick, real value for money. Dislike: Both times I have rented the pick up has been at night, once in CHCH more recently AUCK. It has been near impossible on both occasions to check the vehicle. Lighting has been poor.
On drop off in Auckland I parked the car, dropped the keys into office where they were busy. They took keys and asked had I filled the car. We got on the shuttle and were taken to the airport. on arrival at our destination I noticed I had a voice mail from AeroDrive stating the car was over due, where was it? I would have to pay an extra day, Police would need to be informed etc. I called and told them that the car was returned before the time required. They said there was some confusion in the office and left it at that. I was a little disappointed not to receive a communication later confirming they had located the car and apologising for their error.
“Good car but location and shuttle could be frustrating”
About AERODRIVE:8.3/10
For the price I was surprised to get a car as new and as spacious. However the rental location is quite a drive from the airport and the shuttle filled up fast (having to turn away guests at international terminal). The staff were very friendly but there was only one available when I dropped the car off in a hurry. Overall a very good experience if you don't mind a 5+ minute drive and the fact you might not get on the first shuttle
About QEEQ:10.0/10
Good service, recent hire cars have been of a high standard with no issue on vehicle collection. It is becoming my go-to rental car choice.
Like: Comfortable , economical car with good luggage space and easy access pick up and drop off address.
Happy , approachable staff considering 8pm on new years eve. Dislike: Car interior needed a clean and motor due for oil change but suited our requirements well and superb on fuel.
Like: I was very happy with the car, the service and the staff. I would recommend this company and I will use them agai n in a few months.
Dislike: Location, tricky to get to you base.
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Customer Service
Great Car and Service -Valuae for money.
Dislike: Both times I have rented the pick up has been at night, once in CHCH more recently AUCK. It has been near impossible on both occasions to check the vehicle. Lighting has been poor. On drop off in Auckland I parked the car, dropped the keys into office where they were busy. They took keys and asked had I filled the car. We got on the shuttle and were taken to the airport. on arrival at our destination I noticed I had a voice mail from AeroDrive stating the car was over due, where was it? I would have to pay an extra day, Police would need to be informed etc. I called and told them that the car was returned before the time required. They said there was some confusion in the office and left it at that. I was a little disappointed not to receive a communication later confirming they had located the car and apologising for their error.
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View more >Dislike: Car interior needed a clean and motor due for oil change but suited our requirements well and superb on fuel.
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