Like: Comfortable , economical car with good luggage space and easy access pick up and drop off address.
Happy , approachable staff considering 8pm on new years eve. Dislike: Car interior needed a clean and motor due for oil change but suited our requirements well and superb on fuel.
Like: Efficient pick up from airport to office. Car late model in great condition. Easy, quick, real value for money. Dislike: Both times I have rented the pick up has been at night, once in CHCH more recently AUCK. It has been near impossible on both occasions to check the vehicle. Lighting has been poor.
On drop off in Auckland I parked the car, dropped the keys into office where they were busy. They took keys and asked had I filled the car. We got on the shuttle and were taken to the airport. on arrival at our destination I noticed I had a voice mail from AeroDrive stating the car was over due, where was it? I would have to pay an extra day, Police would need to be informed etc. I called and told them that the car was returned before the time required. They said there was some confusion in the office and left it at that. I was a little disappointed not to receive a communication later confirming they had located the car and apologising for their error.
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Customer Service
Tight timelines and reasonable kms
Dislike: Car interior needed a clean and motor due for oil change but suited our requirements well and superb on fuel.
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View more >Dislike: Both times I have rented the pick up has been at night, once in CHCH more recently AUCK. It has been near impossible on both occasions to check the vehicle. Lighting has been poor. On drop off in Auckland I parked the car, dropped the keys into office where they were busy. They took keys and asked had I filled the car. We got on the shuttle and were taken to the airport. on arrival at our destination I noticed I had a voice mail from AeroDrive stating the car was over due, where was it? I would have to pay an extra day, Police would need to be informed etc. I called and told them that the car was returned before the time required. They said there was some confusion in the office and left it at that. I was a little disappointed not to receive a communication later confirming they had located the car and apologising for their error.