Great value good friendly service. I was grateful for the airport drop off.

It is not a rental car company, just a car-sharing platform with extremely poor service.

Poor attitude, disrespectful to Chinese customers

The staff were very helpful.

We were upgraded due to a fault with our allocated car. No complaints, had a great trip.

Easy and transparent booking process.

I was unaware that Carhood was a careshare company. I would like to have known this. Although it was cheap, our car was old, worn on the inside and did not have features expected. (They rent cars up to 15 years old.) I worried that the car might break down at any time. Also, would have preferred unlimited mileage even though we did not go over the limit.