Smooth communication

Top-notch speed

The car pickup was smooth and the customer service was very responsible.

We originally booked an MPV but were given an SUV instead, which they called a free upgrade. Thankfully, we noticed this because we were almost charged over 100 euros extra. It felt like they were trying to see if we wouldn't notice and charge us more. They told us there were no MPVs available, but once we completed our paperwork and started loading our luggage, we saw three European customers renting MPVs.

Nobody at the rental counter when arriving and door locked. Tried calling the two phone numbers stated on the door, no answer. Went to the garage and was disrespectfully met. Waited till the delivery guy went to the third vehicle without looking at me. He said I had to repass by the counter, his colleagues had said I could wait wherever I wanted. Had to wait for two persons at the counter… Lost an hour at the pick up.