The process of renting and returning the car went very smoothly.

The terrible staff forced us to buy third-party insurance, claiming it’s mandated by California law and refusing to rent the car otherwise. They even got a Chinese-speaking person to try to deceive us. Although they eventually refunded the insurance, it does not change the fact that the front desk service was awful.

Insurance claims are being avoided.

Thrifty and Dollar are now the same company so you have to wait double the length of time. They didnt have a mustang as requested so had to then come back to collect this another day.

Great service

Every thing was simple and efficient, nice work by staff.