The small rental company couldn't provide the reserved car model, had terrible customer service, and getting a refund was a nightmare. If it weren't for my wife being an Australian Chinese who could argue with them, there was no way Zuzuche's customer service could solve the problem. Zuzuche's customer service's English is also terrible.

The pick-up location is far from the airport.

The car has been driven around 30,000 kilometers, but it still looks very new. The service was good and I am relatively satisfied. After returning the car, I was charged 21.45 yuan, but I don't know why. The rental company didn't explain this, which is not very good.

Initially, I was told the original car had an accident and was replaced with a smaller car, but they agreed to switch back to the original X-Trail after two days. Everything went as planned without any delays.

Dislike: I dislike the fact that below 25 yo there’s an additional charge . I think that’s a lil bit ridicioulous .