Satisfactory

Not bad

Budget car rental offers affordable prices and good vehicle conditions. The staff at the counter are professional and friendly, and the procedures are simple. Returning the car is quick and easy; just start the car and check the fuel gauge. I've rented from them several times already.

The business hours at ROCHESTER airport are short. This time, both our arrival and departure times were outside the company's operating hours, so we could only pick up the car the next day and had to return it a day early. It's a bit inconvenient. Maybe because ROCHESTER is a small place, unlike big city airports like Los Angeles or San Francisco where the car rental spots are staffed 24 hours.

Both the car and the service were very good, the only area for improvement is the fact that we had a small accident in Canada and were unable to contact Budget by phone as all the service numbers in the US are not reachable from Canada

very client frindly