The elderly man at the Los Angeles rental counter was very patient, and there weren't many people. The attendant didn't check anything, just brought me to the car, handed me the key, and left.

Please be very cautious when choosing Budget and the Zuzuche platform. The Budget staff did not actively ask us about additional items outside of our order; instead, they just added them in. Since there were many people in line, I didn't have time to check everything. Twice I confirmed with the Asian staff member, Rose, that all my fees matched my original order, and she said they did, and only asked for my signature. In the end, I was charged for three additional items, which amounted to half of the daily rental fee. When I communicated this with the Zuzuche platform, they told me that my signature proved I accepted the charges. I am speechless that this platform partners with Budget!

The waiting time was terrible. After arriving at the airport at midnight, I had to wait 45 minutes for the Budget shuttle. When I got to Budget, I waited another 45 minutes in line, spent 10 minutes finding the car in the rain, and by the time I drove away, two hours had passed. I am so upset.

Convenient!

It was a great, hassle-free experience, given that it was my first time to rent a car in the US.