Routes were experiencing some difficulties with their wifi system when I was scheduled to pick up. They were still friendly and professional. I needed to extend my rental by an extra day...it would have been nice to maybe have had a discount for the inconvenience at the pick up (1 hour wait to get the system sorted).
About QEEQ:8.0/10
No problems. Everything was easy..just like the name says.
“Really helpful team in getting me to the airport . For pick up I had to wait 40min at airport ;(”
About Routes:9.0/10
I got upgraded so needless to say I was very happy with the car . I wish the pick up at airport was faster bs more efficient . On drop off I noticed a huge line up for pick up so I would recommend more staff to service customers
Waited 30 minutes for shuttle. Arrive at location. Waited another hour. I took over 20 minutes per customer to pick up a car. Only 2 check in people. Book specifically a Wrangler Jeep. Given a boring Durango SUV. Car was very dirty on outside. I had to wait a further 15 to get it washed. Took over 2 hours from waiting for shuttle to driving off with car. Tank was completely empty. Light flashing and needle below E sign. Would not recommend Routes and question Easy Car for being associated with this company.
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Customer Service
Good
Dislike: Wait time
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