great experience

M.Gurjack-Frost

United States

Reviewed: Thu, Sep 6, 2018

About Dollar: 10.0 /10

Like: We arrived and spent a few moments waiting for the service agent, but she was very friendly and when she looked at my license, she noticed the following day was my birthday, she upgraded me at no charge. Then went I went out the airport to pick up the car the girls in the booth were fantastic and made the same comment and made sure I was upgraded at no charge.
Dislike: I was told that when I checked the car back in I would get a email receipt and I have not received anything and this is 3 days now. I have even checked my spam and have received nothing. That part of the service needs to be better.

Compact | Volkswagen Jetta 2 Doors or similar

1 days rental

Relevant Reviews on Dollar BUFFALO NIAGARA INTL AP

Clyde Abe

United States

1 days rental

Reviewed: Wed, Jul 3, 2024

About Dollar: 2.0 /10

I've rented from this BUF location several times. Dollar and Hertz share the same staff. The rental experience depends on your luck. There's one clerk who's extremely rude, making it clear that the reserved car is unavailable and you have to pay extra for an upgrade, or wait for a long time. Check out the reviews on Google Maps.

About QEEQ: 10.0 /10

Tyrone Tobias

United States

1 days rental

Reviewed: Sat, Mar 23, 2024

About Dollar: 8.0 /10

The overall service is good.

About QEEQ: 10.0 /10

Mortimer Adams

United States

1 days rental

Reviewed: Fri, May 25, 2018

“Buffalo - Niagara Falls - Buffalo”

About Dollar: 10.0 /10

There were very few people, no need to queue. The rental car hall is right across the road from the arrivals hall, with counters for all major rental companies.