CAR RENTAL REVIEWS ON DOLLAR AT BUFFALO AIRPORT, BUF

Paid for two drivers during reservation, but could not proceed as one driver was under 25. The fee was not refunded.

Dollar BUF (Buffalo, NY Airport) 10/10. HOwever, Dollar LAX (Los Angeles, CA Airport) running illegal payment hurdle by refusing cards that do not swipe with magnetic strip. THey cannot use Chip, which is fine. However, if they cannot swipe a card, they should be entering number manually!!! BUF location did it correctly, whereas LAX is operating illegally

Like: I was able to get a competitive rate last minute when my travel plans were interrupted by bad weather

Satisfied

Like: Car, pick up experience, pricing

I've rented from this BUF location several times. Dollar and Hertz share the same staff. The rental experience depends on your luck. There's one clerk who's extremely rude, making it clear that the reserved car is unavailable and you have to pay extra for an upgrade, or wait for a long time. Check out the reviews on Google Maps.

Like: As promised
Dislike: None

I had to wait for a long time since they didn't have a car available at the site, but the personnel was very nice and professional.

Worked good for me. Perhaps it would have been better had I had the chance to apply for a military discount on the platform (if there is a way, I didn't see it).

Like: We arrived and spent a few moments waiting for the service agent, but she was very friendly and when she looked at my license, she noticed the following day was my birthday, she upgraded me at no charge. Then went I went out the airport to pick up the car the girls in the booth were fantastic and made the same comment and made sure I was upgraded at no charge.
Dislike: I was told that when I checked the car back in I would get a email receipt and I have not received anything and this is 3 days now. I have even checked my spam and have received nothing. That part of the service needs to be better.

Like: Totally easy to pickup and return the car at the airport. Rate was really great for Memorial Day holiday weekend.

Very satisfied.

Like: Clean and new car, I am happy with their overall service

Pretty good

The overall service is good.

Like: easy. good price.
Dislike: headrest was a little to far forward

The car I booked wasn’t available so I got a smaller one. Didn’t get money back but the possibility to return it without full tank. Could have been worthy but I only used half a tank

Brand new car. Excellent

Fast and easy process of renting a vehicle

Like: all good; upgraded model (Outlander)
Dislike: NA

The counter staff during pick up was amazing. The counter staff during drop off was bad, and the counter was actually under staffed and it was very very crowded.

It's all good.

Customer service by phone should be better and have forgiveness speak Spanish more accessible.