No problems at all

I rented before from Gold Car and the experience was much better than this time. the last time the service was excellent and the car was amazing. this time I was being pushed to buy insurance for a long time even though I have mentioned that I already have another one, and the car was good but felt old and was burning the fuel quite quicker than usual.

Booking was great, I like this site a lot. Price Drop protector actually works now, it didn't before. saved me around £30.

Had to wait almost 30 minutes for shuttle even though I provided flight details. Car had problem with electronics (tire pressure warnings, brake warnings).

The computer systems didn't work, so we waited for a long time to pick up the car. The meeting point is hard to find, you need to wait in the sun. The tank wasn't full as in the contract specified. They advertise with a Nissan Qasqai but they gave me a Suzuki Vitara, even if two Nissan were free, they said they were "reserved". Probably because I didn't buy their insurance.

staff at counter very pushy to purchase extra insurance even when i told her that I already had one

Like: Thank you for your efficient and friendly service.