The rental office is not very conveniently located, as it's not inside the airport and requires a shuttle bus. However, the service at the rental office was acceptable.

They promised airport pickup, but this company doesn't have an office at the airport at all. The pickup location is more than ten kilometers away from the airport, and no one answered the phone. When I finally got through, they instructed me to go to a place outside the airport to get a ride to the pickup location. As a foreigner unfamiliar with the language and area, I had no idea how to get there.

Gold car were understaffed and did not answer there phone for over an hour, when they did answer the phone they were extremely unhelpful. The car seats were dirty. I will never use gold car again

Car had a warning light on shortly after pickup.

Easy to book. Good insurance.

Horrible customer service. It was difficult to find the company and difficult to find where to return the car. The agent at the counter was rude. I will never use this company again