Excellent car, very spacious. The service of North American car rental companies is much better than the experience in Southeast Asia.

They were dismissive towards Chinese people, chatting with colleagues while handling matters. When finally available to process the car rental, they claimed they couldn't understand the bilingual confirmation form. Just because the Chinese characters were larger than the English ones, they insisted I read the confirmation number in English, at a slow pace. I switched to another person, who also spoke only English but was swift and efficient.

The service attitude was great, and the car I rented was a brand new GMC.

Like: Good service and fast picking up procedure
Dislike: Nil

Like: Booked online. Speedy process on pickup and return of vehicle.
Dislike: No.