great team, they where friendly, i know what i wanted and they did a g

Everything was excellent

Excellent service

The counter staff are very friendly and helpful. The transactions went quick and smoothly. Shuttle van bring us to the location which is nice because outside the craziness of the ORD airport.

Awesome experience fair exceeded my expectations. Will use them again given the opportunity. Don’t forget to bring you proof of insurance with you at checkin.

Booked a small car and got an unwelcome behemoth gas guzzler

Like: Great Jeep for a very reasonable price. Staff was all very nice.
Dislike: Make sure to read the terms and conditions of the rental - I have never experienced a company that, no matter if your plane was delayed and you paid in full, would release your reserved vehicle and charge you full price if you were more than 2 hours late. You can avoid this by calling and letting them know but we were stuck on the tarmac with horrible cell phone reception so we couldn't call. Luckily, we made it with 10 minutes to spare but still they said that there is no flexibility with that policy and that seems crazy. I paid beforehand so that vehicle should be waiting for me no matter how late my pick-up is.