Still awaiting the $250 bond? to be put back in my visa a/c.. I rang

Only one employee was responsible for shuttle and car pickup, so it wasn't as efficient as other companies. The reserved car was not available, so they changed the model at the last minute. But they gave us a free tank of fuel, which was a nice bonus.

Our car was vandalized with a nail in the tire, and we needed roadside assistance. Due to language barriers, we asked the rental company to call for us, but they informed us that we must call ourselves. Our rental period was not over yet, and if we returned the car early for repair, they had no spare vehicles. If we needed a car, we would have to rent another one. A Chinese employee was quite impatient and unhelpful.

The pickup process was convenient, but unfortunately, they didn't provide the Highlander we had reserved.

Very good service and lovely staff at the counter.

No comments, happy as always

Had to wait for 60 min to get the car , nobody answered the call and nobody came for the airport pick up , i had to find the location and walk there.