We had to take a bus to pick up the car and were told to call to make a reservation, but no one answered the phone, so we had to get help from Beijing customer service. There was only one staff member at the car pickup location, and we waited a long time. Our three-day rental cost only 750 RMB, but insurance under 1800 EUR cost 93 EUR per day, almost the same as the total rental amount. Three days' insurance cost three times the total rental amount. It took nearly an hour to connect and wait for the bus, and another hour to pick up the car. By the time we could drive, it was almost dark. Driving on the right side, which we were not used to, made the journey quite dangerous.

Our flight was delayed and the girl stayed late to allow us to collect the car which we thanked her for and appreciated. However, she spent a lot of time then trying to sell us insurance we didn't require and attempted to use scare mongering techniques. When we dropped the car off on the last day, shortly after the opening time, she was unable to provide any advice or help with getting to the airport. The airport shuttle didn't show up and she had no idea about it nor any taxi numbers or advice. The website stated there was an airport shuttle and she knew nothing about the company nor times and didn't know how to contact them. She was very unhelpful and off-hand We found taxi numbers online however there was no availability to pick us up. When we asked to speak to the manager and said we would have to complain, she told one of the employees to take us to the airport as he was going in the direction of the airport as he was leaving.

There was no courtesy bus on the day of our arrival and I got a taxi to the hire car base. The attendant asked me did I get a receipt and when I hadn't, did not reimburse me for the fare.The car tyres were bald on the front outside edges. I showed this to the booking attendant. He said there was no other vehicles and they were ok. He then marked them on the condition report. When I lost my key (and later found) in Donegal - they said the spare key was in Liverpool??? When I returned the car - I later found out it was a different location. The attendant said the tyres would be replaced immediately. EasiRent hired me a car that was both dangerous and unroadworthy

Car excellent Bad communication about difference between Car Insurance / Rent a car company. We hire car with this company because Web site offers 13.95 by day. I paid by credit card 13.95 however when were in the meeting point the staff tell us to pay 49 euro for hire car by day.

Like: Everything. Even my extension was way on the phone
Dislike: It wasn’t a Ford Fiesta. But a a Renault 208. Still a very good car. Loved it!