No hassle, handed over the documents, took the car, very convenient

This rental company specifically scams Chinese customers. They pre-mark the wheel hub and then claim you damaged it when you return the car. How could it possibly get damaged there? German brains must be full of crap. They don't allow you to inspect the car when picking it up, and when returning it, they say everything is fine. Four months later, they deduct your money, truly shameless.

Very poor experience.

Pickup was very convenient, but returning the car was confusing. The drop-off location was inside a multi-story garage with no visible counter. We had a hard time finding an attendant to return the car, and the next day received a call saying the car wasn't returned. Seems like there was a communication mishap.

The originally reserved car (Passat wagon) was not provided. The replacement was clearly not in the same class (a regular Hyundai). Paid over 100 euros extra for a Volvo wagon, but did not feel any service upgrade. Will not choose this company again!