Pickup was very convenient, but returning the car was confusing. The drop-off location was inside a multi-story garage with no visible counter. We had a hard time finding an attendant to return the car, and the next day received a call saying the car wasn't returned. Seems like there was a communication mishap.
Fast and efficient service with a warm and friendly attitude. We arrived almost 3 hours early and were able to temporarily store our luggage at the store. They balance principles with a human touch. The frozen credit card amount was released just 8 hours after returning the car, which is a practice worth learning for other rental companies.
The staff at Europecar had a very poor attitude. Even though I provided all the necessary documents, they said my license translation wasn't stamped and refused to rent me a car. They also refused to communicate with the customer service of the booking platform.
The best car rental company in Europe, truly lives up to its name
About QEEQ:10.0/10
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