Good rental experience

When we went to pick up the car, we had already completed the rental process and printed out the car rental order from China. However, the procedure took over 20 minutes. After paying the remaining balance and signing the documents, the agent was about to leave the counter. While organizing our documents, I realized my international driver's license translation was missing. We called the agent, but he ignored us. We searched through all possible luggage but couldn't find it. When we asked other staff members to help us locate the agent who assisted us, they informed us he had already left for the day. We insisted on reviewing the surveillance footage and finally discovered that my international driver's license translation was stuck underneath the computer keyboard. We wasted almost an hour at the pick-up location. There was no warm service, only frustration and anger!

Excellent car, very spacious. The service of North American car rental companies is much better than the experience in Southeast Asia.

Very good and highly efficient.

Quite affordable. We upgraded the car by paying an extra thousand, getting a brand new seven-seater Dodge SUV. It's easy to handle. Including one-way rental, additional drivers, a full tank of gas, GPS navigation, full insurance, and road assistance insurance for eight days, it cost us less than 4,500.

Easy to find the counter at the YVR Airport. Pickup car easy and car conditions are good. Return car also easy and fast.

Easy to choose car and booking.