Happy with Hertz Elgin

The car pickup process was anything but smooth. Hertz displayed a price on Zuzuche that wasn't the final amount. We almost couldn't get the car because our credit card limit wasn't enough. We had to transfer funds last minute, which made the start very unpleasant. The car we got was a Peugeot 3008, apparently the only model available. The staff insisted that it wouldn’t fit our luggage and tried hard to get us to upgrade to a Land Rover at an extra £60 per day, totaling £3000 even after a supposed 50% discount. We found it too expensive and decided to try fitting our luggage first, which we did successfully. Is a 3008 the same class as an A4 estate? We were so annoyed that we didn't argue much more. Eventually, due to cross-border fees and one-way rental charges, the total cost was about the same as other rental companies. In the future, we will ask for all details up front. We used to rent from Europcar, where the displayed price was what you paid, and it felt straightforward. No wonder Hertz gets low ratings; there are too many hidden charges.

The night before picking up the car, I realized I selected the wrong return time. I placed a new order and got a confirmation. However, when I went to the store the next morning, they told me they couldn’t process it in time since it was a last-minute request. As a result, I had to settle for a manual transmission, which caused some inconvenience with the car stalling occasionally.

I was upgraded to a very nice small SUV

Booked car was not ready when we arrived. Got an upgrade after 1 hour.

Satisfied

Had to wait for shuttle bus and customers already there but not too bad

All good