The rental company staff didn’t explain clearly during pickup, so we ended up buying additional insurance to reduce the excess, even though we had already purchased a comprehensive supplement insurance in our home country. I thought it was a pre-payment, so I signed the document.
The rental company employees were suspected of using deceptive tactics to sell additional insurance. Also, the parking lot at the Toronto Island airport dropoff location had no access card, making it impossible to enter. During non-business hours, self-service returns were not available, causing significant delays in returning the car.
Like: It was easy to get the car and returned it. Dislike: It was only one car on the lot so when they told me to choose the car I wanted there was only one.
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Customer Service
Everything smooth and easy
Dislike: Everything good
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View more >Dislike: It was only one car on the lot so when they told me to choose the car I wanted there was only one.