The car was in poor condition, so I returned it early. They didn't follow the rules. I rented the car for 5 days but used it for only 2 days and communicated in advance about the early return. However, they didn't refund the fees based on the number of days used. The fuel policy was the same; they gave me the car with less than a half tank, claiming it was 49%. I returned it with a full tank, but the refund for the fuel was definitely less than half a tank. I was too lazy to argue with them and, seeing that they refunded part of the cost, I'll give them 2 stars.

Extremely satisfied

The free mileage is only 100 miles per day. I didn't notice it when I placed the order, which is my responsibility, but they charge $2 per mile over the limit. I checked with other companies, and they usually charge $0.75 per mile. A round trip from Los Angeles to Las Vegas is over 500 kilometers, and visiting surrounding natural attractions would require over 1,000 miles. The rental car company staff said 100 miles per day is enough for city driving, but if I just wanted to drive within the city I would take Uber. If I didn’t plan to drive between states, why would I rent a car? I asked the rental company if I could get a mileage package or discount, but they refused bluntly and were very rude. My friend's rental car had a small gas tank. Before returning the car, we filled it up to 3/4 of the tank for $25, used 1/4 of the tank to drive to the return point, and they charged us $30. We reserved a child safety seat, the cheapest one, which didn't weigh much but cost $10 per day. We found the rental contract which stated $5 per day and got the price corrected. The office was messy, and all the customers I saw were Chinese. I wonder if the poor service attitude is because most of their customers are Chinese.

Appalling company. I couldn't find the offices for starters. The directions were non existent. I paid for a guaranteed CRV - But it wasn't available. They offered a Tiguan (which should have been fine) but it was a nail. Masking tape covering a hold on the door. The battery packed in and we were parked on a "tow" zone in San Francisco. The customer service team were on voicemail and at no point did they return the call. At all. I had to get a mechanic out to jump start the car at my expense. Eventually I heard back by text from a guy who told me to go and get the battery changed at my cost. I finally drove it to one of their offices and insisted on a new car. I got it changed to a RAV4 which couldn't have been cleaned since it was bought. It was disgusting. Dont use these people

The place was shady and ridiculously un professional. I will NEVER go back and they wasted 30 minutes of my time giving me the wrong car, because they didn’t take the time to get my name. Even though I asked is this car for ******* and he said yes. The original car was not in condition to leave and then the car we ended up getting was dirty and damaged. There was no actual office. You had to meet them in an alley and the communication was horrible. You had to literally call multiple numbers to get anything done, such as get a shuttle to pick you up. And the shuttle was horrendous. The worst part would have to be that the man felt it was okay to take a picture of my credit card with his personal cell phone. Now I have to keep an eye on my bank to make sure they do not start making strange charges on my card.