5.7 /10 Average
Reviewed: Saturday, December 28, 2024
Agent needed to take care for oil change before car was ready. No ticket counter, difficult to find and difficult to contact agent. Over an hour waiting for car to return from oil change, two different service lights on dashboard but agent assured everything checked out, and when dropped off car no agent available. Had to leave car in garage with keys. "Ticket counter" is one room office in high rise, returning car is not typical drop off--they share a garage with an apartment complex valet. Very confusing. As a side, the car was missing a hub cap.
Read More >8.3 /10 Very good
Reviewed: Saturday, December 28, 2024
Thank you guys for the amazing experience with i8! I wish your company success and bring more beautiful cars for us! Happy Chinese New Year :)
Read More >4 /10 Average
Reviewed: Saturday, December 28, 2024
The place was shady and ridiculously un professional. I will NEVER go back and they wasted 30 minutes of my time giving me the wrong car, because they didn’t take the time to get my name. Even though I asked is this car for ******* and he said yes. The original car was not in condition to leave and then the car we ended up getting was dirty and damaged. There was no actual office. You had to meet them in an alley and the communication was horrible. You had to literally call multiple numbers to get anything done, such as get a shuttle to pick you up. And the shuttle was horrendous. The worst part would have to be that the man felt it was okay to take a picture of my credit card with his personal cell phone. Now I have to keep an eye on my bank to make sure they do not start making strange charges on my card.
Read More >E.Buenaventura
Los Angeles
2.3 /10 Poor
Reviewed: Saturday, December 28, 2024
Staring with the fact that there was not shuttle bus to the rental place, after finally contacting the local representative we were told that are booking was for the following day and we needed to pay for a additional day, after we said ok they charged us more than the online price, then we waited almost an hour to be pick up, when we arrived we were told that we have only 100 miles per day instead of unlimited as was stipulated online. We rented a "luxury" Mercedes Benz, however, the car was in a deplorable condition, smelled like cigarette smoke, scratched all over the place with less than a 1/4 tank of gas, when we asked if there was another car in better condition we were told by the manager named Cho to take it or leave it, so when we said to leave it the manager would not gave us a refund indicating that we needed to contact the online service, thus, without any other option we took the car. At time of return they gave us a different address, when we got there nobody was there to received the car, after calling the number they told us to wait so we waited for 30 min until the guy finally showed up, then there was an issue that there was not shuttle bus at that location and the guy will not take us to the closest station so we walked...bottom line worse rental experience of my life...I end up expending so much time waiting for a crappy, smoke smelling, scratched, no gas "luxury" car that I could not take anywhere cause of the limited miles plus additional charges from what was online.
Read More >4.7 /10 Average
Reviewed: Saturday, December 28, 2024
No pure bait and switch I hired a nice bmw 4 series convertible and was given an old dented 5 series bmw with bad brakes.
Read More >8.7 /10 Very good
Reviewed: Saturday, December 28, 2024
Car was good. Needs directions to their office as it’s in a building on the 7th floor but nothing mentioned on the notes. Location to airport was a short regular shuttle.
Read More >4 /10 Average
Reviewed: Saturday, December 28, 2024
Appalling company. I couldn't find the offices for starters. The directions were non existent. I paid for a guaranteed CRV - But it wasn't available. They offered a Tiguan (which should have been fine) but it was a nail. Masking tape covering a hold on the door. The battery packed in and we were parked on a "tow" zone in San Francisco. The customer service team were on voicemail and at no point did they return the call. At all. I had to get a mechanic out to jump start the car at my expense. Eventually I heard back by text from a guy who told me to go and get the battery changed at my cost. I finally drove it to one of their offices and insisted on a new car. I got it changed to a RAV4 which couldn't have been cleaned since it was bought. It was disgusting. Dont use these people
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The original car we booked has issues so they upgraded us for free. Stand out service,
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Great rental, quick pick up and return.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The trip went really smooth and Reach Rental was beyond my expectations
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Very good experience, good service and easy to pick up the car. I will definitely come back next time
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Everything is smooth. People are nice.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Very good service!
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Picking up and returning the car was easy and fast. The car was in excellent condition, very satisfied. Hank and Leo helped me a lot with storing and retrieving my luggage, very grateful!
Read More >Nicole Macadam
Los Angeles
4 /10 Average
Reviewed: Saturday, December 28, 2024
Waited too long to pick up the car
Read More >Prudence Kennan
Los Angeles
4 /10 Average
Reviewed: Saturday, December 28, 2024
Insufficient child seats
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
Couldn't find the place to return the car at all. It's run by a group of rich kids who provide absolutely no service. They were lounging around while we returned the car.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Great car, excellent service!
Read More >Afra Nichol(s)
Los Angeles
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Pickup and drop-off are very convenient.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Very satisfying car rental experience, will come back again in the future.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Very satisfied
Read More >Susanna Tomlinson
Los Angeles
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The car was delivered by a staff member who drove over. Actually, once you call them after landing, they will bring the car to you. I mistakenly went to the front desk to pick up the car and missed the spot, which caused a minor confusion, but their attitude was excellent.
The whole process was very pleasant. I accidentally drove on a toll road and feared being fined, but after calling them, they assured me that the toll fee was covered. It made me feel much more at ease.
Returning the car was convenient as well. The 9009 handsome customer service even kindly drove me back to my apartment. The entire experience was absolutely fantastic. I'll definitely choose you again next time and have already recommended you to my friends. The attitude is really great.
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
The car is new and the staff are responsible.
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
It felt like renting a tractor. All four tires were worn down to the steel wires. At 70 mph, the entire car shook. It was very dangerous! Called the rental company throughout the trip, but no one ever picked up! Couldn't reach anyone. Never renting from this company again.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Good service, quick car pickup
Read More >Josephine Irving
Los Angeles
6 /10 Average
Reviewed: Saturday, December 28, 2024
The staff sent the wrong pickup location via SMS, so we had to take an Uber for 50 minutes to get the car, which delayed our schedule.
Read More >6 /10 Average
Reviewed: Saturday, December 28, 2024
The car was very new, and both pickup and return were very easy and fast, but the procedures were not very formal. The inspection and return processes were handled quite casually, which is usually fine, but it could be a problem if any issues arise.
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
No queues, no store, both times we went directly to the parking lot. Communication in Mandarin was convenient, but the professionalism needs improvement.
Read More >8 /10 Very good
Reviewed: Saturday, December 28, 2024
The young man's service was pretty good.
Read More >6 /10 Average
Reviewed: Saturday, December 28, 2024
I chose this unheard-of rental company because 'Alipay Sesame Credit' allowed for a deposit-free option, which was convenient. However, it turned out that the service capabilities of this small company were limited. We waited for their shuttle, but they kept telling us to wait for the Hilton shuttle. Their office was hidden in a building, and I felt doubtful about their reliability when I went in. When returning the car, there was no fixed return point or staff. They guided us over the phone to find someone at the parking lot below their office building to handle the return. There were no clear signs or directions. Be cautious, everyone. I heard that positive reviews could earn you ¥50, but I prefer to objectively describe my experience rather than take the ¥50 as a responsible user of this platform.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Rented a RAV4 through the rental service, but it was unavailable. Although we were upgraded to a Volkswagen Tiguan, which is noticeably smaller, the rear seats were at a 90-degree angle, making long rides uncomfortable. However, the Tiguan was safer for long distances. Appreciate the upgrade. The full insurance coverage was reassuring, and the pickup and drop-off were simple.
Read More >Isidore Augustine
Los Angeles
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
No need to queue at all, the service was excellent, and the staff who delivered the car were enthusiastic and professional.
Read More >Clarence Yerkes
Los Angeles
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
I've already recommended it to many friends.
Read More >Marcus Grantham
Los Angeles
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Excellent service
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Satisfied
Read More >4 /10 Average
Reviewed: Saturday, December 28, 2024
Even though it was supposed to be 24 hours service, the staff was still sleeping when I arrived.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
I am quite satisfied.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Very satisfied. The return process with Leo was excellent; he was friendly, generous, and thorough. No waiting in line, got the car immediately.
Read More >Zebulon Abraham
Los Angeles
6 /10 Average
Reviewed: Saturday, December 28, 2024
Scheduled pickup time was around 8:30, but staff only arrived at 9:30 due to some reason. Understandable, but punctuality would be better.
Read More >6 /10 Average
Reviewed: Saturday, December 28, 2024
Convenient car rental, Chinese service. It took quite a while to return the car, and the service phone directed me to contact the pickup staff myself.
Read More >Ford Middleton
Los Angeles
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Quick response every time I renew the rental, easy payment, excellent service
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
No one was there to pick us up at the airport, and we couldn't get through on the phone. Eventually, we found a small alley and luckily met a Chinese person who helped us contact the rental company. The car we got was not the model we had booked. I will never book with small Chinese-run rental companies abroad again.
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
The free mileage is only 100 miles per day. I didn't notice it when I placed the order, which is my responsibility, but they charge $2 per mile over the limit. I checked with other companies, and they usually charge $0.75 per mile. A round trip from Los Angeles to Las Vegas is over 500 kilometers, and visiting surrounding natural attractions would require over 1,000 miles. The rental car company staff said 100 miles per day is enough for city driving, but if I just wanted to drive within the city I would take Uber. If I didn’t plan to drive between states, why would I rent a car? I asked the rental company if I could get a mileage package or discount, but they refused bluntly and were very rude. My friend's rental car had a small gas tank. Before returning the car, we filled it up to 3/4 of the tank for $25, used 1/4 of the tank to drive to the return point, and they charged us $30. We reserved a child safety seat, the cheapest one, which didn't weigh much but cost $10 per day. We found the rental contract which stated $5 per day and got the price corrected. The office was messy, and all the customers I saw were Chinese. I wonder if the poor service attitude is because most of their customers are Chinese.
Read More >Benson Beaufort
Los Angeles
10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The service was excellent. They carefully explained the rental and return procedures, as well as important points for driving in the USA.
Read More >Bernard Sara(h)
Los Angeles
8 /10 Very good
Reviewed: Saturday, December 28, 2024
The store staff were quite nice.
Read More >Quinn Michelson
Los Angeles
4 /10 Average
Reviewed: Saturday, December 28, 2024
There is no communication between customer service agents. The guy at the airport was indifferent and showed no consideration for a lady picking up the car. He didn't mention the bank card discount. Without a chat history on WeChat, it would be difficult to prove anything. Two days after renting the car, I wanted to extend the rental. I contacted their customer service online, but it was like the store was closed - no response all day. Luckily, I reached them through the app platform. Otherwise, it would have been a disaster. As fellow Chinese, why make things difficult for each other? This company's prices are not low compared to others. They even asked to switch cars with me, and when I agreed out of goodwill, they turned their back on me. Not all promises made over the phone were kept. So, don't bother being nice to people who won't appreciate it. It's purely a transaction.
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
24-hour customer service, always available to help with any issues! There is a free shuttle bus directly to the pickup location, which is quite convenient!
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
Extremely satisfied
Read More >Hilary Addison
Los Angeles
2 /10 Poor
Reviewed: Saturday, December 28, 2024
Could not reach customer service at all. My wife couldn’t find the return address. We contacted them in advance as required, but they didn’t respond on WeChat. They did answer the phone but we still couldn’t find their staff, which caused a 30-minute delay and almost made us miss our flight. We understand the challenges of running a small business and the difficulty of finding parking, but if they continuously fail to provide good service and don’t respond to customer WeChat messages, how can they sustain their business? Imagine if a customer had a problem with the car on the road and couldn't reach them; wouldn't that be a huge issue?
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
Not worth mentioning.
Read More >Elmer Frederick
Los Angeles
4 /10 Average
Reviewed: Saturday, December 28, 2024
The car was in poor condition, so I returned it early. They didn't follow the rules. I rented the car for 5 days but used it for only 2 days and communicated in advance about the early return. However, they didn't refund the fees based on the number of days used. The fuel policy was the same; they gave me the car with less than a half tank, claiming it was 49%. I returned it with a full tank, but the refund for the fuel was definitely less than half a tank. I was too lazy to argue with them and, seeing that they refunded part of the cost, I'll give them 2 stars.
Read More >Viola Patience
Los Angeles
2 /10 Poor
Reviewed: Saturday, December 28, 2024
When I rented the car, they didn’t give me the vehicle I had pre-booked. The Reach Car Rental said it was an upgrade, but the Mercedes E300 I received had noticeable damage on the trunk area. I was very tired when I arrived in Los Angeles and didn’t inspect the car in detail, only looked at the overall exterior. During refueling, the fuel cap fell off, which I believe was already damaged when I picked up the car. I reported this to Reach Car Rental when I returned the vehicle, but their response was that they couldn’t refund my deposit. It has been over ten days since the return, and after multiple follow-ups, they finally responded today. Their response seemed deceitful and extortionate! They likely made me pay for the pre-existing damage. I hope QEEQ can protect customer rights!
Read More >10 /10 Excellent
Reviewed: Saturday, December 28, 2024
The price was very reasonable. Pickup and drop-off were smooth.
Read More >2 /10 Poor
Reviewed: Saturday, December 28, 2024
Terrible experience. The airport car rental point was too small with limited vehicles, and early pick-up was not allowed. Customers were made to wait without reason, and the staff at the airport location were rude. When picking up the car, the fuel gauge was not full, but customers were asked to sign off on a full tank return. The staff were dishonest; a customer left an item in the car, and the employee falsely claimed it wasn't there.
Read More >Malcolm Rutherford
Los Angeles
8 /10 Very good
Reviewed: Saturday, December 28, 2024
The airport directions were very clear. After confirming the order, the car pickup location and contact information were clearly explained. The whole process of picking up the car was quick. A good rental experience overall. Due to communication issues, I couldn't return the car directly to the airport, but there was a free shuttle bus from the return point to the airport, which was very convenient.
Read More >8.7 /10 Very good
Reviewed: Saturday, December 28, 2024
空港でのシャトルバスピックアップに40分以上かかった。同行者の保険付保確認に半日を要した。以上が要改善点と思う。
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