Los Angeles - Santa Barbara - Carmel - San Francisco

Convenient car rental, Chinese service. It took quite a while to return the car, and the service phone directed me to contact the pickup staff myself.

Waited too long to pick up the car

Picking up and returning the car was easy and fast. The car was in excellent condition, very satisfied. Hank and Leo helped me a lot with storing and retrieving my luggage, very grateful!

Car was good. Needs directions to their office as it’s in a building on the 7th floor but nothing mentioned on the notes. Location to airport was a short regular shuttle.

Agent needed to take care for oil change before car was ready. No ticket counter, difficult to find and difficult to contact agent. Over an hour waiting for car to return from oil change, two different service lights on dashboard but agent assured everything checked out, and when dropped off car no agent available. Had to leave car in garage with keys. "Ticket counter" is one room office in high rise, returning car is not typical drop off--they share a garage with an apartment complex valet. Very confusing. As a side, the car was missing a hub cap.