Car was good. Needs directions to their office as it’s in a building on the 7th floor but nothing mentioned on the notes. Location to airport was a short regular shuttle.
Terrible experience. The airport car rental point was too small with limited vehicles, and early pick-up was not allowed. Customers were made to wait without reason, and the staff at the airport location were rude. When picking up the car, the fuel gauge was not full, but customers were asked to sign off on a full tank return. The staff were dishonest; a customer left an item in the car, and the employee falsely claimed it wasn't there.
The car was very new, and both pickup and return were very easy and fast, but the procedures were not very formal. The inspection and return processes were handled quite casually, which is usually fine, but it could be a problem if any issues arise.
“I tried to call to explain how horrible my experience with reach rental was and the lady did nothing”
About reach rental:4.0/10
The place was shady and ridiculously un professional. I will NEVER go back and they wasted 30 minutes of my time giving me the wrong car, because they didn’t take the time to get my name. Even though I asked is this car for ******* and he said yes. The original car was not in condition to leave and then the car we ended up getting was dirty and damaged. There was no actual office. You had to meet them in an alley and the communication was horrible. You had to literally call multiple numbers to get anything done, such as get a shuttle to pick you up. And the shuttle was horrendous. The worst part would have to be that the man felt it was okay to take a picture of my credit card with his personal cell phone. Now I have to keep an eye on my bank to make sure they do not start making strange charges on my card.
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Customer Service
Nice people, decent car.
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